eTrust Threat Management Console (ITM) Password Reset

If anyone else is struggling to work out how to reset this password, hopefully this will help. It follows the local administrator password (NOT the domain administrator). So right-click on My Computer, choose Computer Management – Local Users and Groups. Reset the Administrator password there and you should be good to go.

For good measure, restart the following services:

  • eTrust ITM Server Service
  • eTrust ITM Web Access Service