iPhone End Call stuck issue

This is one of those problems that seems to have endless reports, but no clear solution. My phone is an iPhone 4S 64GB running iOS 5.0.1. My carrier is Optus in Australia.

Other problems that occur when the stuck End Call screen issue arises seem to be (for me anyway):

  • No incoming SMS
  • Can’t call out
  • People calling in hear a your number dialling, but your phone does not ring.

I will run through my troubleshooting steps.

Some people believe it is a carrier issue, and you perform a carrier update if one exists. To do so, go to the About screen on the iPhone. Provided you have some sort of data connection, if there is a carrier update available, a prompt will pop up asking you to update. This did not solve my problem after updating.

It can be an iOS issue, but again I am running the latest. You can always upgrade and see if it sorts your issue.

It can reportedly be an upgrade issue, where you have kept the same settings from upgrading phones (ie. you have migrated from a 3GS to 4 then to a 4S). This was not applicable in my case, as I started fresh. You can try to setup your phone from scratch or factory reset. I’m skeptical of this fix, because a factory reset seems to fix everything, but the problem will probably come back due to an underlying issue.

The fix for me was to turn on mobile data, and then turn it off again. I leave mobile data off at all times, because I like to control when and how my data is used. There seems to be a bug with iOS when the phone runs for prolonged amounts of time with no data capability.

31 thoughts on “iPhone End Call stuck issue

  1. You are a genius!! Thank u for taking the time writing about it. to much hiccups with the iPhone I don’t know what the fuss is all about. mine was a gift by the way.

  2. Oh my God!
    U r a genius man! I love u ! Haha!
    Thanx for the solution! I was blamed for dropping my phone or something 🙁
    Thankss so much!
    U saved me!

  3. It’s a way to fix it, but the damage will have already been done, people calling and getting no answer or you not receiving text messages, you are off line, and that is not good.

    The root cause of the problem shoud be fixed !

    And that lies with the manufacturer……

    • I agree 100%
      This sort of issue should never occur in the first place and the manufacturer needs to fix it! Its been a bug for quite a few IOS releases now.

  4. Lol thanks a lot bro. My bro had this same exact problem and turned off his data usage to prevent any accidental use for at least a week. Turning it back on was a quick fix!

  5. thanks mate . its does really worked . this problem being bugging me for a month and more now . thanks for everything ~ !!

  6. HOMGosh!! Thank you so much!! You such a genius man! Before this, I have to reset my phone at least once a day! Was thinking of changing my phone.. Really appreciat the solution and the analysis.. You’ve done a great job for sharing with other people!

  7. A BIG Thanks! I was unable to make or receive call during 3 days. Then I tired your solutions… and Eureka! It works now. Just after I connected to my operator data, I receive 2 images by MMS sent by another iPhone. This happened already with another MMS and once with a WhatsUp map! It is clearly a problem with data sent over the operator network! This bug is VERY annoying, as one thing I expect from my phone is to make/receive calls! Thank you again.
    Z

  8. MANNNNNNNNNNNNNNNNNNNNN YOU AREEEE a GENIUSSSSS!!!
    OH MY GAWwwwwwwwwwwwwwwwwwDDDD..i was gona go n sale it,as i was thinkin it is the end of my iphone..treid evything..wao mann!!lol!!crazi how it seeems,buuuh its done 🙂
    thaanks man!!

  9. OMG THANK YOU, i dont usually comment when someone help to fix things for me in youtube i just press *Like* but now THATS A HUGE HELP THANKS ALOOT =D

  10. Thanks heaps, my fishing buddies were about to leave on the boat without me, because they couldnt get hold of me because of this issue..(I have no home phone).. just found this page & now im running again… Thanks sooo much for sharing fix, now Im off as planned for my day fishin:)))))

  11. you are a life saver..!!! just got my phone repaired and had this issue.. i thought the guy messed up my phone.. its working great now.. thanx so much 🙂

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